But I did visit the Lululemon store while I was there even though I am still somewhat annoyed at Lululemon. I bought 2 Bon Voyage Duffels online back at the end of August, and decided to keep the ivy one and return the purple. I returned the bag at the store a few days later, but it never got credited back onto my credit card! I didn't even notice it until 2 weeks later. I still have the receipt and I went back to the store asking for a solution. This girl that's helping me is nice about it and she has been talking with their GEC. But it's been over a month now, and last week I emailed her again asking for a status update and she said she is still waiting to hear back from the GEC. I'm getting tired of waiting! Seriously I've been more than patient with them. I don't understand what is taking so long. Is it really that hard to look at a transaction and see that they never credited me back?! I think I'm going to have to call up the GEC myself, or just contact my credit card company which I'm sure will be much better at giving me my money back than Lululemon. So yeah, this is kind of why I haven't been shopping at Lululemon lately. I just think it's very lame of them. I spend so much money there, and I don't have time to keep following up with them on something they should have done in the first place. This is how they handle this situation - by ignoring it, and hoping that I would forget?!
Anyway, I didn't like any of the new stuff I saw at the store today. They didn't even have much stuff actually. But I did get the Fouette Tank for $34. I had tried this tank on when it first arrived in stores a while ago. I liked it but not enough to pay full price for it.
I got it in citron. The color wouldn't have been my first choice but it was the only color they had and the price was pretty good. This tank reminds me of my Dance Strap tank which I love love love. It's got a pretty similar fit with the baby doll style that flares out a little in the body, and a cinchable cord on the bottom hem. I got my regular size 4 and it fits pretty loose through the body. It's definitely a low support kind of tank. But I like the simple gathered details on the chest and back. I think it would be great for yoga or pilates. Or as street wear.
I just need to get used to the brightness of citron!
I had heard someone complain about the exact same thing and she called the GEC and it was reversed that day -- I would definitely call them -- that is infuriating --
ReplyDeleteI agree .. you shouldn't have to wait that long for a credit to come back onto your card ... love yr blog BTW
ReplyDeleteYeah, interestingly enough, I got an email yesterday saying this issue had been resolved. But I still don't see any credit on my credit card. I'm going to give it another day or two and see if anything shows up. If not, I'm definitely calling the GEC. It's BS that a customer has to follow up repeatedly to get money back for a return. I feel like they should give me a gift card for my troubles. LOL!
ReplyDeleteROTTEN customer service!
ReplyDeleteIt's very strange that your return hasn't been credited to your card yet! Definitely call us if you don't see the amount on your card within the next day: 1.877.263.9300 option #2 We should have a record of what's going on and one of our educators will be able to see what's up!
ReplyDeleteCheers,
Laura
GEC Online Community
Oh hi Laura from GEC... didn't know you read this blog!
ReplyDeleteThank you for the response. But I definitely still don't see the reversal on my credit card. I guess I'll be calling...
We keep an eye on it! *wink* We have a pretty full office today so there are a lot of educators here to help you out. We'll be able to see what's going on! 1.877.263.9300 option #2
ReplyDeleteLaura
GEC Online Community
lululemon athletica
Laura, I called yesterday but you had already left for the day. I talked to someone named Ryan who said that since I returned the item at the store instead of phone sales, he wasn't able to do anything for me. But that he'd follow up with the store. Sounds like I'm now back at square 1. I'm confused... who at the GEC has records of what's going on?
ReplyDeleteI also checked my credit card account again today, still nothing...
Yes, Ryan filled me in. Would you mind emailing me at geconline@lululemon.com? This way our communication can be much faster!
ReplyDeleteCheers,
Laura
GEC Online Community